okewinPrivacy Policy

This page describes what we collect when you use okewin and how we keep that data protected. We operate an online gaming and sportsbook platform serving players in jurisdictions where our services are permitted by local law. Your privacy is central to how we run our business, and we are transparent about every step we take with your information.

We collect data only to deliver our service—account setup, payment processing, fraud prevention, and customer support. We do not sell your data to third parties, and we do not use it for marketing beyond your okewin account. If you have questions about how we handle your information, our support team is available during business hours via live chat or email.

What we collect and why

When you create an okewin account, we ask for your name, email address, phone number, and date of birth. We use this information to verify your identity, comply with local regulations, and contact you about your account. We also collect your payment details—bank account numbers, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet)—to process deposits and withdrawals. We never store full card numbers; our payment processors handle that securely.

We collect your IP address, device type, and browser information to detect fraud and prevent unauthorized access. We log your gameplay activity—which games you play, when you play, and your account balance—to settle disputes and comply with audit requirements. We also track your support interactions, including chat transcripts and email exchanges, so our team can assist you consistently across multiple contacts.

During account verification (KYC), we ask you to upload a government-issued ID and proof of address. We store these documents securely and delete them after verification is complete, unless local law requires us to retain them longer. We do not share these documents with third parties except where required by law or to prevent fraud.

How we use your data

• Account management: creating your account, resetting passwords, and recovering lost access.
• Payment processing: routing your deposits and withdrawals through our payment partners.
• Fraud prevention: detecting suspicious activity and protecting your account from unauthorized use.
• Legal compliance: meeting regulatory requirements in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.
• Customer support: responding to your inquiries and resolving disputes about gameplay or withdrawals.
• Service improvement: analyzing how you use okewin to fix bugs and improve our platform.

Your rights and our commitments

We keep your data on servers located in multiple regions, some of which may sit outside your jurisdiction. We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit and at rest. Our servers are backed up daily, and we maintain access logs to detect unauthorized attempts to view your information.

You have the right to request a copy of all data we hold about you, to correct inaccurate information, and to request deletion of your account and associated data. We process these requests within five business days. To exercise these rights, contact our support team via live chat or email during business hours. We may ask you to verify your identity before fulfilling your request.

We use cookies to remember your login session and to track your gameplay for analytics. You can disable cookies in your browser settings, but this may limit your ability to use okewin. We do not use cookies to track you across other websites.

If we change this policy, we will notify you by email at least 30 days in advance. Your continued use of okewin after the change takes effect means you accept the new policy. If you do not agree to the change, you may request account closure and a full refund of your balance.

Our support team is available in multiple languages during business hours. If you have a privacy concern or believe we have mishandled your data, contact us immediately. We will investigate and respond within two business days.